Customer’s satisfaction questionary

Dear Customers

Please share your opinion on cooperation with us for us to provide you with better products and services.

  1. How often do you contact our company?

    once a week or more
    once a month
    once a quarter
    once a year

  2. other

  3. How good do you find the cooperation with Twelve Electric?

Criterion

Rating scale

(choose one)

A

Knowledge and competency (professionalism, knowledge of substantive problems)

very good,
good,
average,
bad,
very bad

B

Customer service level (manners, attitude, availability, helpfulness)

very good,
good,
average,
bad
very bad

C

Orders realisation time (time of response to queries and orders realisation)

very good,
good,
average,
bad,
very bad

D

Cooperation comfort (friendly procedures, individual solutions)

very good,
good,
average,
bad,
very bad

E

Products and services quality

very good,
good,
average,
bad,
very bad

F

Commitment and readiness to solve the approached problems

very good,
good,
average,
bad,
very bad

G

Information and technical consultancy (prompt and complete informing about products and services)

very good,
good,
average,
bad,
very bad

     

  1. Your dealing with us was:

    Commercial offer request
    Pricing information request
    Technical information request
    Order placement
    Order realisation query
    Complaint

  2. Other

  3. Where do you get information on Twelve Electric’s current offers?

    press advertisements
    WWW
    written materials, leaflets, folders, price lists
    entries in trade fair catalogues
     sealed tenders
    telemarketing
    seminaries, symposia, trainings
    direct contact

    other:

  1. What field of Twelve Electric’s offer do you find the most interesting? - please enter the name of product or service

    Power factor correction:

    Network quality monitoring:

    Electrotechnical equipment:

Twelve Electric Sp. z o.o.
ul. Wał Miedzeszyński 162
04-987 Warszawa
tel. +48 22 872 20 20
e-mail: 12e@12e.pl
NIP: 952-18-84-213
Polecamy artykuł:
System kompensacji mocy biernej dla biurowca
+48 228722020
12e@12e.pl
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